FAQ
Answers to common questions about GroomerPilot.
Learn about product features, mobile use, the free trial, subscriptions, cancellation, data access, and support.
Who is GroomerPilot for?
GroomerPilot is for solo mobile pet groomers and small mobile teams.
Is GroomerPilot a full salon management system?
No. It focuses on route planning, the mobile workday, client and pet records, ETA texts, and rebooking reminders. It does not include POS, payroll, inventory, boarding, daycare, or kennel management.
What do I do on my phone?
Your phone shows today's next stop, address, notes, navigation, ETA options, completion action, and a short list of upcoming appointments. Detailed setup stays on desktop.
What happens during the free trial?
You can use the complete workflow for 14 days. Creating a trial account does not start a paid subscription. Choose a plan in the app if you want to continue after the trial.
How does billing work?
Solo is $36 monthly or $360 annually. Pro is $72 monthly or $720 annually. Paid subscriptions renew through Creem unless canceled before the next billing date.
Can I cancel?
Yes. Subscriptions can be canceled before the next billing date through the billing portal or by contacting support.
What happens to my data if billing stops?
Your workspace may become read-only when the trial expires or the subscription becomes inactive. Your route and client records remain available while you resolve billing.
How do I get support or request a refund review?
Use the Support and Refund Policy pages linked in the footer. Refund requests for duplicate charges, billing errors, or access problems are reviewed case by case.